Messer North America Emergency Email Access
Last updated: [update date/time here]
1. Open Mimecast
Open Mimecast Email →https://login.mimecast.com/u/login?gta=eup
2. Sign in
- Enter your full work email address and click Next.
- You will be sent to the Microsoft sign-in page. Sign in with your normal work password and approve MFA as usual.
- You will land in the Mimecast portal with your email.
3. What you can do in Mimecast
- Read recent incoming email.
- Send, reply and forward email. Messages are delivered normally from your work address.
- Search your archived email.
- When Microsoft 365 is back, go back to using Outlook. Email received during the outage will be delivered to Outlook once service is restored.
Optional: install Mimecast as an app
Install it once for quick access. Open the Mimecast link above first, then:
Windows (Edge or Chrome)
- Edge: click the Install icon in the address bar, or menu … → Apps → Install this site as an app → Install.
- Chrome: menu ⋮ → Save and share → Install page as app → Install.
- Find it in the Start Menu by searching Mimecast.
Mac
- Safari (macOS 14 Sonoma or later): File → Add to Dock.
- Chrome / Edge: same steps as Windows above.
iPhone / iPad
- Open the Mimecast link in Safari.
- Tap Share → Add to Home Screen → Add.
Android
- Chrome: menu ⋮ → Add to Home screen or Install app → Install.
- Edge: menu ⋮ → Add to phone → Add.
- Samsung Internet: menu → Add page to → Home screen → Add.
Need help?
- IT Service Desk portal: https://nagases.service-now.com/sp
- Phone: [helpdesk phone number]
Do not reply to this outage by email. Outlook and Teams messages may not be delivered until service is restored.